Returns & Exchanges Policy

We want you to love your purchase!
If something isn’t quite right, please reach out within 7 days of delivery. We’re happy to help with a return or exchange whenever possible.

• Items must be unused, in original condition, and returned with original packaging.

• Buyer is responsible for return shipping costs.

• For gifts, please contact us — we’ll do our best to accommodate extended timeframes.

• Custom orders and sale items are final sale unless noted otherwise.

To request a return or exchange:
Please email us at hello@sundaefaire.com with your order number and reason for return.
We’ll respond quickly with next steps.

Shipping Policy

We ship with care!
All orders are processed and shipped from Connecticut, USA.

• Most orders ship within 1–3 business days (Monday through Friday).

• You’ll receive a tracking number once your order ships.

• Please double-check your shipping address at checkout — we can’t reroute packages once they’re in transit.

• Sundae Faire is not responsible for lost, delayed, or stolen packages, but we’ll always do what we can to assist if something goes wrong.

International Orders:

• International customers are responsible for any customs, taxes, or duties their country may apply.

• Delivery times may vary depending on your location and customs processing.

Need help with an order? Please contact us at hello@sundaefaire.com.