Help Center
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Yes. Our rings are made to align with standard U.S. ring sizing. To ensure consistency, each ring is carefully measured before it is listed, so you can order with confidence.
That said, band width can affect how a ring feels on your finger. Wider bands naturally cover more surface area, which can make them feel slightly snug compared to thinner styles in the same size. If you are between sizes or prefer a more relaxed fit, sizing up is often more comfortable for wider bands.
If you have questions before ordering, we are always happy to help you choose the best fit.
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At this time, we do not offer resizing. Our rings are offered in set sizes, and adjustments are not available.
Each ring is carefully measured and checked for accuracy before it ships to ensure the size listed is the size you receive. We recommend reviewing sizing details closely before ordering to help ensure the best possible fit.
If you have questions about sizing before purchasing, please reach out. We are always happy to help guide you.
If you are unsure about your ring size before ordering, we are always happy to help. Please reach out with any questions, and we will guide you so you can order with confidence.
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Most of our jewelry is crafted from solid 925 sterling silver or brass, with only a small number of exceptions. We do not use nickel in our sterling silver, making our pieces suitable for most sensitive skin.
To keep your jewelry looking its best, we recommend removing it before exposure to water, including showering, swimming, or washing hands. When not in use, store your jewelry in an airtight container or jewelry case to help preserve its finish.
For more detailed guidance, please visit our Jewelry Care page. If you ever have a question or concern about your piece, we are always here and happy to help.
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We want you to feel confident shopping with Sundae Faire. If something is not quite right, returns and exchanges are accepted within 7 days of delivery. Please visit our Returns & Exchanges page for full details and instructions.
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We are here to support you every step of the way. If you have a question about your purchase or need assistance for any reason, please reach out. You can email us directly at hello@sundaefaire.com or use the Contact Form on our website.
Every message is read and answered with care, and you can expect a response within 24 hours.
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We take pride in the pieces we curate and want you to feel comfortable and confident when you shop with us. If something is not right, we are here to help.
Warranty Coverage
All Sundae Faire jewelry is covered by a 90-day warranty starting from the date your order is delivered.
What the Warranty Includes
Our warranty applies to issues related to craftsmanship or materials, including:
Broken chains or clasps
Material concerns such as premature gold fading or silver tarnishing
Damage that occurs during transit
What the Warranty Does Not Cover
While we stand behind our pieces, some situations fall outside warranty coverage:
Everyday wear over time
Accidental damage or improper use
Repairs or alterations done outside of Sundae Faire
Lost or stolen items
Pieces marked as final sale
How We Make It Right
If your item qualifies under our warranty, we will work with you to find the best solution. This may include:
A replacement piece
Store credit to use toward a future purchase
Our goal is to resolve issues fairly and thoughtfully.
How to Request Warranty Support
Get in Touch
Contact our care team and share a brief description of the issue. Photos are helpful when available.Review Process
We will review your request and confirm eligibility.Next Steps
Once approved, we will guide you through the resolution options and take care of the rest.
If you ever have questions, please reach out. We are always happy to help.
